vervegrove Terms of Service

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Welcome to vervegrove. These Terms of Service ("Terms") set out the rules that apply when you visit or use vervegrove's website, mobile platform, products, and customer services. By browsing our platform or placing an order, you indicate that you accept these Terms as binding on you.

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1. Acceptance of Terms

By accessing or using any service offered by vervegrove, you confirm that you have reviewed, comprehended, and consented to be bound by these Terms together with every applicable law and regulation. Should you disagree with any portion of these Terms, you may not use our website or services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place purchases on this website, you must be 18 years of age or older, or have reached the legal age of majority where you reside.
• Prohibited Conduct: You agree to use our platform solely for lawful, personal, and non-commercial purposes. The following activities are not permitted:
  • Carrying out fraudulent activity or submitting false orders;
  • Deploying automated bots, scrapers, or similar tools to harvest product data or pricing without authorization;
  • Trying to breach site security, data infrastructure, or user accounts;
  • Reselling vervegrove products for commercial profit without explicit written approval.
• Account Security: You bear responsibility for keeping your account credentials confidential and for every activity carried out under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Even so, typographical mistakes or stock discrepancies can occasionally arise.
• Price & Order Corrections: Should an evident pricing or typographical error occur, vervegrove may correct the mistake and amend or cancel any affected orders before dispatch, returning the full amount charged.
• Perishable Goods: Fresh or perishable items may naturally show small differences in weight, appearance, or ripeness. Allergen information is supplied for reference only; customers with severe allergies should carefully review the labels on product packaging.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on availability and order verification. We may cap order quantities or cancel orders that we suspect involve fraudulent activity or a breach of these Terms.
• Payment Processing: All payments travel through SSL/TLS encryption and are handled by payment gateways that comply with PCI-DSS standards. The full payment amount must be received before an order is dispatched.
• Order Modifications & Cancellations: Any request to cancel or change an order must reach us within 1 hour of order placement by emailing support@vervegrove.click. After an order has moved into dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: Our Shipping Policy sets out all shipping fees, delivery estimates, and processing times.
• Returns & Refunds: Our Return & Refund Policy governs returns, return eligibility, damage claims, and refund processing timelines.

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6. Intellectual Property

All original content on vervegrove's platform — including text, graphical designs, logos, software, product branding, and trade names — belongs exclusively to vervegrove and is safeguarded by international copyright, trademark, and intellectual property laws. Reproducing or distributing it without authorization is strictly forbidden.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, vervegrove will not be responsible for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. For any claim connected to a transaction, our maximum aggregate liability will not exceed the total amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted under the laws of the State of Delaware, United States, disregarding any conflict of law principles. Any dispute or claim connected to these Terms or your purchase must first be presented to vervegrove's support team for informal resolution.

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9. Changes to These Terms

vervegrove may update or revise these Terms at any time. Significant changes will be communicated by publishing the revised terms on our website. If you continue using our website or services after any updates take effect, you accept the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: vervegrove
• Customer Support Email: support@vervegrove.click
• Customer Support Phone: 13475697030
• Physical Business Address: 36 HYDE PARK AVE, BAY SHORE, NY 11706, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST